Privacy policy

Last updated 29 September 2026

zaPEEPS respects your privacy. This policy explains what personal information we collect when you use zapeeps.com and your zaPEEPS account, why we collect it, who we share it with and your rights under the Protection of Personal Information Act, 2013 (POPIA).

Who we are

zaPEEPS, 37 Southon Ave, Westenburg, 0699. Email info@zapeeps.com, phone +27 87 265 3451. Our Information Officer can be reached at the same email address.

What we collect

Your account: name, email address, phone number, province, address, date of birth and password (stored encrypted; we can never see it).
Your business (vendors): business name, registration number, beneficial owner, the services you offer and the communities you serve.
Your questionnaire answers: for consumers this includes your timeline, disposable income and net salary range and how you'd like to join; for vendors it includes your registrations, guarantees, waste practices and the other questions we ask.
Your profile photo, if you choose to add one.
Referrals, transactions and Goodwill Rewards: the referral code you used, who you referred, your plan, the transactions our team records for you and the rewards you earned.
Messages you send us through the contact form.

You must be 18 or older to create an account. We check your date of birth when you join.

Why we use it

To create and run your account.
To understand your needs and match you with the right services, offers and team member. Your questionnaire answers are scored to decide who at zaPEEPS contacts you.
To contact you about your account, your questionnaire and the services you asked about.
To run the Associate Partner programme, including referral codes and Goodwill Rewards.
To keep zaPEEPS secure and prevent fraud and abuse.
To meet our legal obligations.

We only use your information for these purposes, with your consent (which you give when you join) or where the law allows. We do not sell your personal information.

Who can see it

You can see and edit your own details in your account.
Authorised zaPEEPS team members can see your details, answers and notes about your account, to help you.
If you were referred, the Associate Partner who referred you sees only your first name, when you joined, your plan, whether you've completed your questionnaire and the Goodwill Rewards they've earned from your transactions (not what you bought).
We use trusted service providers to run zaPEEPS: Supabase (accounts and database), Render (website hosting), and Google (email and our team's records). They process your information only on our instructions.

Where it is stored

Your account data is stored with Supabase on servers in Frankfurt, Germany, and our service providers may process information in other countries. When information leaves South Africa we only use providers bound by laws or agreements that protect it at least as well as POPIA does.

How long we keep it

We keep your information for as long as you have an account. If you delete your account we delete your profile, answers and photo, and remove your personal details from our team's records. Goodwill Reward entries are financial records, so we keep the amounts, without your personal details.

Your rights

See the personal information we hold about you and ask us to correct it. You can update most details yourself on your Profile page.
Delete your account at any time in Settings.
Object to how we use your information, or withdraw your consent.
Complain to the Information Regulator: inforegulator.org.za, POPIAComplaints@inforegulator.org.za, 010 023 5200.

To use these rights, email info@zapeeps.com.

Security

Your information is encrypted in transit and protected by access rules so that each member can only see their own information. Passwords are stored as one-way hashes.

Cookies

We don't use advertising or tracking cookies. When you log in, your browser stores a login token so you stay signed in; logging out removes it. The map on our contact page comes from Google Maps, and Google may set its own cookies when it loads.

Changes

We'll post any changes to this policy on this page and tell members about important changes.